Jeep Aus. Head Office contact info - help

[ginga]

Hi all

I'm having a problem with the dealer who sold me my GC & want to contact Jeep Head Office so that they can arbitrate.

Anyone have their contact details - email & snail mail addresses, phone numbers - that they can pass on?

Is there a 'state ombudsman' in NSW that issues can be addressed to? Anyone have any experience with doing this?

Appreciate all help.

[cmohr]

Have a squizz here.

http://www.ausjeepoffroad.com/forum/showthread.php?t=97495

[North Coast Wrangler]

Chrysler Customer Care 1300 133 079

Try that number

[ginga]

Thanks guys

appreciated

[glend]

Graeme, if you check on the NSW Ombudsman website they actually redirect retail business (motor vehicle dealer) complaints to NSW Fair Trading.

http://www.fairtrading.nsw.gov.au/About_us/Online_services/Lodge_a_complaint.html?DCSext.ref=Homepagecomplaintclick

[ginga]

Thanks Glen

Currently just trying to put extra pressure on the dealer with the threat of Head Office intervention.

Depending on their response I'll keep the Fair trading avenue open

[Wanderer]

Thanks Glen

Currently just trying to put extra pressure on the dealer with the threat of Head Office intervention.

Depending on their response I'll keep the Fair trading avenue open

Pretty much wasting your time with CF Head Office..See thread :http://www.ausjeepoffroad.com/forum/...65#post1458265
If you go down the route of Office of Fair Trading then first you should register your complaint with the ACCC (can be done online) and they contact the Office of Fair Trading in your State (NSW) who then negotiates with the Dealer but they really have no enforcement teeth. You'll probably end up in the Magistrate's Court if the Dealer then doesn't acknowledge your consumer rights..No real Lemon laws here like in the US but you do have consumer rights..Takes time.

[AusJatzman]

How about MTA? Motor Traders Association? Do they have any influence?